What is the expected timeframe for receiving my refund?
After initiating a return request with Customer Service, the product is typically picked up from your location within 2 business days. The refund process is then initiated within 1 working day. The actual refund, depending on the chosen payment method, may take 5-7 working days to reflect in the customer’s account.
NOTE: We do not accept orders with torn or damaged packaging.
Is it possible to modify the payment method for my refund?
Within what timeframe are returns accepted?
For prepaid orders, returns are accepted within 7 business days after a successful Quality Check. Similarly, for Cash On Delivery (COD) orders, returns are accepted within 7 business days after a successful Quality Check.
In the event of an order being lost or undelivered, what is the applicable refund policy?
If the order is lost or undelivered to your specified location, a full refund, including any paid shipping charges, will be issued, provided the payment was made online.
What happened to the shipping or Cash On Delivery (COD) charges if you want to return the delivered product?
If you choose to return a delivered order, the shipping or Cash On Delivery (COD) charges are generally non-refundable. Refunds typically apply to the cost of the returned product(s). For detailed information regarding return charges, it is recommended to refer to the specific return policy of the company you made the purchase from.
Is it possible to cancel my order?
What is the usual processing time for refunds on debit card and credit card transactions?
The refund processing time for Debit Card and Credit Card transfers is primarily dependent on the respective bank’s policies. Banks typically send SMS notifications for credited amounts exceeding INR 5000. If your refund is below INR 5000, please verify your bank account or credit card statement for confirmation.
It’s important to note that in the case of refunds, only the product price will be refunded, and delivery and handling charges will not be included in the refund amount.